TPL_SOFOFOODS_JUMP_TO_NAV TPL_SOFOFOODS_SKIP_TO_CONTENT
  • A Proud Bellissimo Foods Distributor
    A Proud Bellissimo Foods Distributor
  • Great people, great event!
    Great people, great event!
  • Thank You Blackberry Corners in Williston, Ohio
    Thank You Blackberry Corners in Williston, Ohio
  • Thank you for attending Sofo's Signature Showcase!
    Thank you for attending Sofo's Signature Showcase!
  • Stefano Zanger from Lena's Italian Restaurant
    Stefano Zanger from Lena's Italian Restaurant
  • Safe Product Handling
    Safe Product Handling

Sofo Foods is the largest ethnic food distributor in the Midwest. We are family owned and operated, and have been for over 60 years. Our roots are in Italian food, but we supply a variety of quality food products to all types of restaurants. Our commitment to quality and service are unparalleled in our industry.

Return Policy

At delivery, we guarantee 100% satisfaction on every item that our customer service representative (driver) is delivering to your establishment.  Our driver will verify that the number of cases per item agrees with your invoice.  At any time during your delivery you are unsatisfied with the product being delivered please let our driver know and he/she will return the product back to our warehouse and mark the invoice for adjustment.

After delivery our product returns are limited to these guidelines:

  • Time limit on reporting  product returns
Product Time Limit for Reporting Return
Fresh Milk At delivery time only/ within 24 hours for a key stop
Fresh meat, poultry and all seafood At delivery time only/ within 24 hours for a key stop
Fresh produce At delivery time only/ within 24 hours for a key stop
Perishable food items At delivery time only/ within 24 hours for a key stop
Cheese 48 hours from delivery
Dry food items 7 days from delivery
Frozen food items 7 days from delivery
Non-Food items 14 days from delivery
  • Packaging

All items must be returned in their original case and in their original state as delivered (a refrigerated item cannot be returned if it has been frozen or vice versa)

Temperature readings will be taken by driver at time of pick up and must meet Food Safety Modernization Act requirements to be accepted. 

Partial case credits will not be approved if sold as a full case.  This excludes damaged items.
 

  • Special order items

Special order items have been purchased especially for you by your request.  Because they cannot be resold, they are not returnable except when damaged or of questionable quality at time of delivery.

  • Pickup documentation

Sofo Foods utilizes a computer generated pickup document for all product returns.  As such, product returns must be communicated to an authorized sales associate of Sofo Foods prior to your delivery.  If you do not call in your return our driver will not be able to pick the product up and credit will not be issued.

  • Quality Assurance

Sofo Foods purpose is to serve our customers with the highest quality foodservice products.All of our vendors are carefully selected and chosen based on their proven track record of dependable quality.In the event there is a quality issue with a product, please have the following information for your sales associate at the time of requesting a pick up:

  1. Item code
  2. Item description
  3. Number of cases being requested for pickup
  4. Original invoice number that product was delivered from
  5. Stated reason or objection of product
  6. Vendor item code (if possible)

 

In the coming months we will be working on improvements to Menu Bytes, Sofo Foods' email newsletter. We are excited to bring you exclusive hot deals, new item introductions and menu ideas and business tips from industry experts. We hope you'll consider signing up! We promise your information will never be shared or sold and we will not bombard you with multiple emails. The newsletter is published the second week of every month. Occasionally we like to send out new item/vendor announcements, food show information and special buys. 

 

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